Richardsons Real Estate Complaint Process

Making a Complaint Through the Richardsons Real Estate In-house Complaints Process:

Richardsons Real Estate is committed to ensuring that we provide a high level of service to our Clients and Customers.  If for some reason, the service provided by a salesperson has not met your expectation, we want to resolve the issue with you using our established in-house complaints procedure.

Firstly, any concerns should be addressed to the Branch Manager.  If a satisfactory outcome is not achieved, the concerns should be referred in writing to the Director of Richardsons Real Estate Limited - Emma Ashworth - who will register the issue as a formal complaint and action it in accordance with the in-house complaints procedures.

View Richardsons Real Estate In-house Complaints Process

Making a Complaint Through the Real Estate Authority:

Prospective clients, clients or customers should be aware that they may access the Real Estate Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.

The Real Estate Authority can be contacted at their address here:

The Real Estate Authority
c/- PO Box 25-063
Wellington 6146
New Zealand

or contacted via their website: www.rea.govt.nz