Richardsons Real Estate Complaint Process
Making a Complaint Through the Richardsons Real Estate In-house Complaints Process:
Richardsons Real Estate is committed to ensuring that we provide a high level of service to our Clients and Customers.
If for some reason, the service provided by a salesperson has not met your expectation, we want to resolve the issue with you using our established in-house complaints procedure.
Firstly, any concerns should be addressed to the Branch Manager. If a satisfactory outcome is not achieved, the concerns should be referred in writing to the Director of Richardsons Real Estate Limited - Emma Ashworth - who will register the issue as a formal complaint and action it in accordance with the in-house complaints procedures.
Making a Complaint Through the Real Estate Agents Authority:
Prospective clients, clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.
The Real Estate Agents Authority can be contacted at their address here:
The Real Estate Agents Authority
c/- PO Box 25-063
or contacted via their website: www.reaa.govt.nz