Covid-19 and you; what does this mean for your property?

We did it, we stayed home, we flattened the curve and now we are at Level 2! So what does this mean for real estate; buying, selling and renting?

At Alert Level 2 our salespeople and property management team can return to the office and resume work, however we will be adhering to numerous industry procedures and restrictions to keep us all safe.  The real estate profession is committed to working with the Government and our communities to prevent the spread of COVID-19. As a profession, we are united against COVID-19 and will do our utmost to protect our workers, the wider community and New Zealand. 

The below information is not intended to be taken as legal advice, but rather an overview of the current rules and regulations as per the Real Estate Institute of New Zealand's advice.

Please refer to a salesperson or property manager for more information.

 

General


Are your branches open?

Yes, during Alert Level 2 for the safety of our team and the public all staff while our offices are open, all visitors will be required to register their contact details upon entering.  Hand sanitiser and antibacterial wipes are available, and all visitors are encouraged to utilise these.  All staff will adhere to strict hygiene practices during their time in the office, and at all open homes.  

 

When will you re-open your branches to the public?

Our branches are open and operating normal business hours of 9am - 5pm.

 

How can I get in touch with a salesperson or property manager?

All contact details for salepeople, property managers and admins can be found at www.richardsons.co.nz/our-team

Alternatively you can contact head office staff on admin@richardsons.co.nz 

 

Residential and lifestyle sales


 I’m looking at buying a house, what should I do?

We will continue to market properties throughout Level 2.  Open homes are allowed however viewings are by appointment and all interested parties are required to pre-register.  This can be completed via our website - simply click on the 'Request a Viewing' link which can be found on the listing's page.  All open homes will be held with the consent of the vendor and all salespeople and attendees must adhere to strict hygiene practices.  You will be advised of these prior to the viewing by your salesperson.  No more than 10 people are allowed inside the home at any one time. 

We suggest researching the property thoroughly online before viewing in person. 

 

Will Richardsons Real Estate continue marketing my property?

Yes, all properties will be marketed throughout all Alert Levels. 

 

Will there still be auctions?

Yes, in-person auctions may take place however we encourage minimising attendance at auctions where possible e.g. encourage children/grandparents/supporters/neighbours stay away where practicable. We suggest prospective purchasers bid over the phone or look at online bidding options.

 

Should I withdraw my property from the market?

We do not recommend withdrawing your property from the market.  Many potential buyers will have been spending more time online than ever and this is to your advantage.  

 

Can I sign a contract during Alert Level 2?

Yes. Agreements can be negotiated and executed in person, provided it can be done so safely.  Our salespeople may prefer to discuss the terms over the telephone or via virtual methods.   The agreements can be signed and returned either by courier or other online methods.  

 

Renting and property management


Can I view a property during Alert Level 2?

We will continue to market rental properties throughout Level 2. Open homes are allowed however viewings are by appointment and all interested parties are required to pre-register.  This can be completed via our website - simply click on the 'Request a Viewing' link which can be found on the listing's page.  All open homes will be held with the consent of the vendor and all salespeople and attendees must adhere to strict hygiene practices.  You will be advised of these prior to the viewing by your salesperson.  No more than 10 people are allowed inside the home at any one time.

We suggest researching the property thoroughly online before viewing in person. Potential tenants will need to pre-register with our property managers for contact tracing purposes.

 

What should I do if I can’t pay my rent?

Please contact your property manager urgently if your work situation has changed and you are unable to pay your rent.  

 

Can my landlord increase my rent?

The Government has announced that rents are to be frozen for a minimum of six months. If a rent increase took place before Thursday 26th March 2020 it is valid. Any increases after this date are illegal and will not be pursued by your property manager.

 

Will repairs be done at my property?

Maintenance work can take place.  Property Managers will organise contractors or tradespeople however we ask that tenants remain in a different part of the property while they are on-site. The contractors will be made aware of this on their work order and they must adhere to this protocol. If you or any other person living at the property has been unwell with flu like symptoms, self-isolating or been in contact with a confirmed case of COVID-19 within the previous 14 days and advise your property manager so tradespeople can wear appropriate PPE gear if necessary. 


 

At any stage please feel free to contact our team for information or if you just need to chat.  We are here to help our vendors, buyers, tenants and landlords through this difficult time. We're in this together.  Stay safe.